Privacy Policy

Who We Are

Personal Injury Solicitors London is operated by JF Law Limited. For the purposes of data protection law, JF Law Limited is the data controller for personal information processed through this website and in connection with legal services provided under the Personal Injury Solicitors London brand.

Data controller: JF Law Limited

Registered office: Europa House, 1 Conway Street, Birkenhead, Wirral, CH41 6RY

Email: info@jflaw.co.uk

Telephone: 0151 375 9916

SRA number: 619586

How To Contact Us About Privacy

If you have any questions about this Privacy Policy, how we use your personal information or how to exercise your data protection rights, you can contact us using the details above.

You can also contact us through our website at Personal Injury Solicitors London.

Information We Collect

The personal information we collect depends on how you use our website and services. We may collect, store and use the following types of personal information:

• Identity Data: your first name, last name, title, date of birth and gender, where relevant
• Contact Data: your postal address, email address and telephone number
• Enquiry and Case Data: information you provide about your accident, injury, potential claim, legal matter or enquiry
• Health and Injury Data: information about injuries, symptoms, treatment, recovery, medical appointments, rehabilitation or psychological impact
• Financial Data: billing details, payment information, loss of earnings, expenses and other financial losses linked to your claim
• Technical Data: IP address, browser type and version, device information, time zone setting, location data, operating system and website usage information
• Profile Data: details of enquiries made by you, your preferences and your interactions with our services
• Usage Data: information about how you use our website, including pages visited, time spent on pages and links clicked
• Marketing and Communications Data: your preferences for receiving marketing communications from us and your communication preferences

We may also collect special category data where it is necessary for your enquiry or legal matter. This may include health information, medical evidence, details about injuries, disability information or other sensitive information relevant to a personal injury claim.

How We Collect Your Information

We may collect personal information in the following ways:

• When you complete an online enquiry form
• When you call us, email us or otherwise contact us directly
• When you request a call back or legal consultation
• When you provide documents, photographs, medical evidence or other information in support of an enquiry or claim
• When you instruct us to provide legal services
• Through automated technologies, including cookies, analytics tools and server logs
• Through third-party referrals, professional advisers, insurers, medical experts, defendants, courts, public authorities or other parties involved in your matter
• From publicly available sources where lawful and relevant

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiry
• To assess whether you may be eligible to make a personal injury claim
• To provide legal advice, legal services and claim support
• To communicate with you about your enquiry or legal matter
• To conduct identity verification, conflict checks and compliance checks
• To obtain evidence, reports, documents or information needed for your claim
• To correspond with courts, defendants, insurers, medical experts, barristers, regulators and other parties involved in your matter
• To process payments, billing information and financial records
• To manage our relationship with you
• To comply with legal, regulatory, professional and accounting obligations
• To prevent fraud, protect our business and maintain website security
• To manage complaints, audits, staff training and quality control
• To improve our website, services, content and user experience
• To send marketing communications where legally permitted

We will not sell or lease your personal information to third parties.

Legal Bases For Processing Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Performance of a contract: where processing is necessary to provide legal services or take steps before entering into a contract with you
• Legal obligation: where processing is necessary to comply with legal, regulatory, professional, accounting or reporting obligations
• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, maintaining records and protecting our legal position
• Consent: where you have given us clear permission to process your information for a specific purpose, such as optional marketing or non-essential cookies
• Legal claims: where processing sensitive information is necessary for the establishment, exercise or defence of legal claims
• Vital interests: in rare circumstances where processing may be necessary to protect someone’s life

Where we rely on consent, you have the right to withdraw your consent at any time. However, withdrawing consent will not affect processing carried out before consent was withdrawn, or processing that we are required or permitted to continue for legal, regulatory or professional reasons.

Special Category Data

Personal injury enquiries and claims may involve special category data. This can include information about your physical health, mental health, medical treatment, disability, symptoms, prognosis or rehabilitation needs.

We will only process special category data where there is a lawful basis and an additional condition under data protection law. This may include processing that is necessary for legal claims, processing required to meet legal or regulatory duties, or processing carried out with your explicit consent where appropriate.

We will only ask for sensitive information where it is reasonably necessary to assess your enquiry, provide legal support, progress your claim or comply with our professional duties.

Marketing Communications

We may use your personal information to send you marketing information about our services where you have consented or where we are otherwise legally permitted to do so.

You can opt out of marketing communications at any time by contacting us at info@jflaw.co.uk or by using the unsubscribe link included in any marketing email we send.

We will not use sensitive details about your legal matter for unrelated marketing purposes.

Sharing Your Information

We may share your personal information where necessary and lawful. This may include sharing information with:

• Our employees, solicitors, legal advisers, consultants, contractors and support staff
• Professional advisers, including barristers, medical experts, rehabilitation experts and other specialists
• IT, hosting, case management, call handling, document storage and system administration providers
• Courts, tribunals, regulators, public bodies and professional authorities
• The Solicitors Regulation Authority, where required
• The Legal Ombudsman, where necessary
• Defendants, insurers, claims handlers, loss adjusters or representatives involved in your matter
• Accountants, auditors, insurers, compliance consultants and other professional service providers
• Other parties where disclosure is required or permitted by law

All third parties that process personal information on our behalf are required to respect your personal information and process it lawfully, securely and only for authorised purposes.

Cookies, Analytics And Website Data

Our website may use cookies, analytics tools and similar technologies to help the site work properly, measure performance, improve user experience and understand how visitors use our pages.

Technical and usage information may include your IP address, browser type, device type, operating system, pages visited, time spent on pages and referring website information.

Where required by law, we will ask for your consent before using non-essential cookies. You can usually manage cookies through your browser settings or any cookie preference tool made available on our website.

International Transfers

We generally aim to process and store personal information within the United Kingdom. If it becomes necessary to transfer personal information outside the UK, we will take steps to ensure appropriate safeguards are in place where required by law.

Data Security

We have implemented appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• Encryption where appropriate
• Access controls
• Secure servers and backup systems
• Confidentiality procedures
• Staff training
• System monitoring and security processes

No website, email system or online service can be guaranteed to be completely secure. However, we take data security seriously and keep our procedures under review.

Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to deal with enquiries, provide legal services, comply with legal and regulatory obligations, maintain business records and protect our legal position.

Files relating to legal matters are typically retained for six years after the case is closed, unless a longer retention period is required or justified by the nature of the matter, legal obligations, regulatory duties, limitation periods, insurance requirements or our professional obligations.

When personal information is no longer required, we will securely delete, anonymise or archive it in line with our retention procedures.

Your Legal Rights

Depending on the circumstances, you may have the following rights under data protection law:

• The right to access a copy of your personal information
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to erase your personal information in certain circumstances
• The right to ask us to restrict processing in certain circumstances
• The right to data portability in certain circumstances
• The right to object to certain types of processing
• The right to withdraw consent where processing is based on consent
• The right not to be subject to certain decisions based solely on automated processing

These rights are not absolute and may be subject to legal, regulatory or professional restrictions. For example, we may need to retain certain information to comply with our legal obligations, defend legal claims, maintain professional records or meet regulatory requirements.

You may exercise your rights at any time by contacting info@jflaw.co.uk.

Subject Access Requests

You have the right to ask for a copy of the personal information we hold about you. This is known as a subject access request.

We may need to confirm your identity before responding. We will usually respond within one month, although this period may be extended where a request is complex or where you have made multiple requests.

Complaints About Data Protection

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner’s Office. The ICO is the UK regulator for data protection matters. You can find more information at www.ico.org.uk.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, regulatory requirements or internal procedures.

When we update this page, we will change the “Last updated” date at the top of this Privacy Policy.