Frequently asked questions
Can I claim against Lime after an accident?
You may be able to claim against Lime if evidence shows that a fault for which Lime is legally responsible caused your injury or loss. Lime is not automatically liable merely because a Lime bike was involved; another rider, driver, manufacturer or road authority may instead be responsible.
What happens if a Lime bike hits my car?
If a Lime bike hits your car, record the rider's details where possible, photograph the damage and location, and report the incident through the appropriate channels. Responsibility will depend on how the collision happened, and a personal injury claim is separate from a claim concerning vehicle or property damage.
How much compensation could I receive for a Lime bike accident?
There is no standard amount of compensation for a Lime bike accident claim. The value depends on factors such as the nature and duration of the injury, treatment needs, financial losses and the effect on the injured person's daily life.
Can I get a refund from Lime after an accident?
A ride refund is a customer-service issue and is different from a personal injury claim. Contact Lime through its official support service about the charge, while preserving the trip record and any accident evidence if you may also need legal advice.
A Lime bike accident claim may be possible if you were injured because another person or organisation failed to take reasonable care. The correct defendant depends on what caused the accident, such as another road user, a defective bike or an unsafe road. A solicitor can assess responsibility, available evidence, applicable time limits and whether the claim could be handled under a No Win No Fee agreement.

